Privacy policy

Privacy Policy

Caloranti (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit www.caloranti.com or make a purchase from us.

1. Who we are

  • Trading name: Caloranti

  • Proprietor: Maggie Gornell (sole trader)

  • Business address: 7A Warbreck Moor, Walton Vale, Liverpool, L9 4RN, United Kingdom

  • Contact email: caloranti:outlook.com

  • Phone/WhatsApp: 07360653814

We are the data controller for your personal information.

2. Information we collect

When you interact with us, we may collect:

  • Order information: name, billing and shipping address, email, phone number, payment details.

  • Account information: if you create an account, we store your login details.

  • Device and browsing data: IP address, browser type, cookies, how you use our site (via Shopify analytics and third-party services).

  • Marketing preferences: whether you subscribe to our email list.

3. How we use your information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchase, delivery or returns.

  • Provide customer support.

  • Improve our store and personalize your shopping experience.

  • Send you marketing emails (only if you’ve opted in).

  • Comply with legal, tax, and accounting requirements.

4. Sharing your information

We only share your personal data with trusted third parties, including:

  • Shopify (our e-commerce platform).

  • Payment processors such as PayPal, Klarna, Apple Pay, Google Pay, Visa, Mastercard.

  • Delivery companies such as Royal Mail or couriers to deliver your order.

  • Service providers who help us with IT, analytics, or marketing.

We do not sell or rent your data to third parties.

5. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart working.

  • Analyze how our site is used.

  • Provide a personalized experience.

You can manage cookies through your browser settings, but some features may not work if disabled.

6. Marketing communications

If you subscribe to our newsletter, we may send you updates, offers and news. You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us.

7. Your rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccuracies in your data.

  • Request deletion of your data (where legally possible).

  • Restrict or object to certain processing.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at support@caloranti.com.

8. Data security and retention

We keep your data only as long as necessary to fulfil the purposes above (for example, UK tax law requires us to keep order records for at least 6 years). We use secure systems (via Shopify and our service providers) to protect your information.

9. Changes to this policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new effective date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • 📧 caloranti@outlook.com

  • 📞 07360653814

  • 📍 7A Warbreck Moor, Walton Vale, Liverpool, L9 4RN, United Kingdom

If you are not satisfied, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.